Refund Policy

1. Overview

Storexa is a Software-as-a-Service (SaaS) platform that provides e-commerce website creation, hosting, store management tools, and related digital services. This Refund & Cancellation Policy explains how subscription cancellations and refund requests are handled.

2. Digital Service Nature

All Storexa services are digital products delivered electronically. Once a subscription, website setup, hosting, domain registration, or digital service has been activated, resources are immediately allocated and made available to the customer.

3. Subscription Cancellation

Customers may cancel their subscription at any time. Cancellation requests can be submitted through the customer dashboard or by contacting our support team. Access to paid features will remain active until the end of the current billing cycle.

4. Refund Eligibility

Refunds may only be considered when a service has not yet been activated, provisioned, or delivered. Once services have been delivered, activated, or consumed, refunds will generally not be available.

5. Non-Refundable Services

• Monthly subscription plans
• Annual subscription plans
• Website setup and onboarding fees
• Custom website design services
• Domain registration or renewal fees
• Hosting and server charges
• Premium support services
• Third-party integrations and configuration services
• Digital products and downloadable content

6. Exceptional Refund Requests

In exceptional circumstances, refund requests may be reviewed individually by our support team. Approval of any refund remains solely at the discretion of Storexa after evaluating the specific case.

7. Merchant Responsibility

Storexa provides the platform infrastructure only. Merchants are responsible for their own products, services, payment gateways, customer transactions, shipping, returns, and customer support. Any refund related to products sold through merchant stores must be handled directly by the merchant.

8. Service Suspension & Termination

Failure to maintain active subscription payments may result in temporary suspension or permanent termination of services. Storexa shall not be liable for any loss of data, revenue, customers, or business opportunities resulting from service suspension.

9. Policy Updates

Storexa reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes become effective immediately after publication on this page.

10. Contact Information

If you have any questions regarding this policy, please contact our support team.